Privacy

This Privacy Policy explains how Mend U collects, uses, and safeguards your information when providing educational text messages on behalf of your healthcare provider.

1. Role of Mend U

Mend U is a HIPAA-compliant vendor that delivers provider-approved educational messages to patients recovering from surgery or medical procedures. We operate as a Business Associate and act under the direction of your healthcare provider.

2. Information We Collect

We collect limited information, such as:

Your phone number
Your procedure type or care protocol
Your enrollment method (e.g., opt-in timestamp or QR code)
Communications and delivery data (e.g., message status)

We do not collect insurance, financial, or unrelated medical information.

3. How We Use Your Information

We use your information only to:

Deliver automated educational messages as instructed by your provider
Maintain accurate records of consent and delivery
Improve service reliability and security

We do not sell, share, or use your data for advertising or unrelated purposes.

4. Data Security and HIPAA Compliance

Mend U follows the HIPAA Security Rule and industry best practices for PHI protection. Safeguards include:

Encryption of all PHI at rest and in transit
Access restrictions and audit logging
Signed Business Associate Agreements (BAAs) with all subcontractors (e.g., SMS or cloud providers)

5. Your Rights

You may opt out of messages at any time by replying STOP.

To access, update, or correct your information, please contact your healthcare provider directly. Mend U acts under their authority and cannot modify or release your records independently.

6. Children’s Privacy

Mend U does not knowingly collect information from children under 13 without parental or guardian consent. Any use of the service for a minor must be initiated or approved by their provider or legal guardian.

7. Governing Law

This policy is governed by the laws of the State of Utah.

8. Contact

If you have any questions about this Privacy Policy, please contact us at: hello@mendu.ai

By using the Messaging Service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you have questions, please contact us at privacy@mendu.ai.

Updated: 4/22/2025